Terms and conditions | refunds and returns | privacy policy

Please ensure that you carefully read through the terms and conditions listed below. All enrolments are processed upon the basis that students have read, understood and accepted the terms and conditions of the college, and agree to comply fully with them. If you have any further questions, please do not hesitate to contact us.

• Course fees are fully inclusive of all course materials, texts and tutorial support, but do not include students' personal stationery or any postage incurred.
• All study materials become the property of the student upon full payment of course fees.
• Your first set of course materials will be dispatched by first class post and should usually reach you within seven to ten days of your enrolment. There may be rare occasions when our initial dispatch times are slightly longer, usually due to text books on back order, or industrial action within the postal service (both over which we have no control), or public holidays, when it is sometimes necessary to operate a reduced service. Overseas students may sometimes find that course materials take a little longer to reach them due to their country's local postal service.
• Students failing to achieve a pass on their first examination attempt may re-sit the course free of charge within a period of six months following the date of failure of the first examination.
• Academic, administrative and tutorial services are provided by email from Monday to Friday inclusive, from the hours of 09:00am GMT or BST until 17:00pm GMT or BST in accordance with the academic year. You may contact your tutor at any time by email.
• Course work submitted to Net-Learners by email for marking will not be returned. Students are advised to keep copies of all work submitted to the college.
• All study materials provided by the college are intended only for individual personal use and are protected under English and International copyright laws and conventions, and may not be published, copied, sold, broadcast, or otherwise reproduced or distributed.
• Whilst every care has been taken in the provisions of this website, associated study services and study materials and texts, no liability can be accepted for the use, misuse or inappropriate use of the provisions, study services, and study materials and texts. Students enrolling on a course acknowledge such by their acceptance of the terms and conditions of their enrolment.

Refunds and returns

• Net-Learners.com operates under the United Kingdom distance selling and internet mail order guidelines. If you purchase a course from us over the internet and then wish to return it, you must comply with the following terms:
• You have the right to cancel your contract for the purchase of your course within the period of twenty eight (28) days, commencing from the day on which your enrolment was processed.
• To cancel your contract you will need to inform us in writing by either post or email, and then complete the receipt that accompanied your materials, stating your reasons for return. You then need to return all your materials to our returns department, following the instructions on your paperwork. For your protection, we recommend you use a recorded delivery service. No liability will be accepted for returned items which are subsequently lost in the post or fail to arrive at our returns office.
• You are fully responsible for the safe packaging and return of all materials to us. On receipt of the returned materials in good order, Net-Learners.com will refund your money within a thirty day period. The refund will not include the cost of returning the item to us.
• Refunds will take the same form of payment to the card originally used for the purchase. Net-Learners do not issue refunds in cash or cheques.

Privacy policy

• Net-Learners (us) respect the privacy rights of its online visitors and students (you) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. By accepting our Privacy Policy, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms and conditions of enrolment.
• Personal information:
  If you enrol on a course with us using our online enrolment facility, we need to hold personal information including your name, email address, phone numbers, home address, credit card billing address, and in some instances your date of birth, in order that we can process your application and fulfil your enrolment. If you enrol on a course with us and choose to pay using our PayPal service, your credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on our Net-Learner's systems. If you enrol using our PayPal service, then you will be subject to the separate PayPal Privacy Policy and User Agreement. Net-Learners is not responsible for PayPal operations, including but not limited to their information practices.
• Other information we collect through our services:
  As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as traffic data. Traffic data includes logs, details of networks, length of sessions and similar systems data. We do not use cookies on the Net-Learners website.
• Information about you from third parties:
  In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we may receive personally identifiable information about you from such services. We may use card authorisation and fraud screening services to verify that your card information and address match the information that you supplied to us, and that the card has not been reported as lost or stolen.
• How this information might be used, including anyone it might be shared with:
  Net-Learners may use your personal information for the processing of orders, payments and to provide you with a personalised tutorial service. We will also use your details to fulfil your enrolment and deliver your course materials and to manage your account. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. It is not the Company's current policy to share its customers' personal details with third parties other than as stated herein.

Important Notice
Please ensure that you carefully read through the terms and conditions listed above. All enrolments are processed upon the basis that students have read, understood and accepted the terms and conditions of the college, and agree to comply fully with them. If you have any further questions, please do not hesitate to contact us.

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